Arcasa collects your complaints!
Complaint Management Process in accordance with SA8000
All interested parties and stakeholders (workers, customers, suppliers, financial partners, local authorities, etc.) connected with the activities of Seawell S.r.l. may raise concerns, issues, complaints, incidents, and grievances if they identify actual or potential negative impacts on human rights. These include any failure to comply with the principles of the SA8000:2026 standard – Standard for Decent Work, relating to Seawell S.r.l. or its business partners.
The principles of the SA8000 standard are:
- Protection of Children and Young Workers
- Freedom of Association and the Right to Collective Bargaining
- Free and Fair Recruitment, Employment and Termination
- Decent Hours, Wages and Benefits
- Freedom from Discrimination
- Health and Safety
- Privacy
For this purpose, Form 304 is available to all interested parties in both Italian and English. The form can be downloaded, completed for this type of report, and submitted as indicated in the form itself.
Methods for submitting a complaint / report
- By mail: SEAWELL S.r.l. Via Prai, 23 35018 San Martino di Lupari (PD), Italy. For the attention of one of the members of the Social Performance Team (SPT) representing the workers.
- Digitally: By e-mail to sicurezza@seawell.it or by fax to +39 049 5990261
- Through the company’s “Complaint Box”
- Directly to one of the SPT worker representatives
If the concerned party does not feel adequately represented or protected by the roles established within the company’s Social Responsibility Management System, they may directly contact:
Certification Body: DNV Business Assurance Italy S.r.l. Via Energy Park 14 20871 Vimercate (MB), Italy Tel: +39 039 6899905 Fax: +39 039 6899930 E-mail: feedback.italia@dnv.com
Accreditation Body: SAAS – Social Accountability Accreditation Services 15 West 44th Street, 6th Floor New York, NY 10036, USA Tel: +1 (212) 391-2106 Fax: +1 (212) 684-1515 E-mail: saas@saasaccreditation.org Web: sa-intl.org/saas-online-complaints-submission-form
Seawell S.r.l. is committed to receiving, reviewing, implementing corrective actions, and providing evidence of the actions taken, while maintaining communication with all interested parties.